Frequently asked questions

For the demo video of the Q-Flame Pellet Patio Heater, please follow this link: https://www.youtube.com/watch?v=XoY_BHfONZ4(https://www.youtube.com/watch?v=XoY_BHfONZ4)

Wood pellets are now availbel from lots of petrol stations and garden centres - but to find your nearest bulk supplier of wood pellets, please check on the 'Biomass Suppliers List': https://biomass-suppliers-list.service.gov.uk/Search.aspx (https://biomass-suppliers-list.service.gov.uk/Search.aspx) The Biomass Suppliers List (BSL) is a list of woodfuel that has proven it meets sustainability criteria, such that the trees beign used to make the woodfuel are being sourced sustianbly and re-planted.